FAQ

Where is your location/store?

Our design office and manufacturing are headquartered in Hong Kong. We currently provide online shopping only. And we provide worldwide shipping.

Where is my order?

Please use the tracking number we provide on the shipment confirmation to check the status of your package.

Does it tarnish? Can i wear everyday?

We have a high-quality certification standard for all our rings, and they need to pass strict quality inspection before shipping. Our rings are for everyday wear, and they will retain their beauty for decades to come as long as customers take proper care of them. They are easy to care for as well, and please check our jewelry care tips at the botton of website page. Thanks.

Is it gold? material

Our jewelry is made of 925 sterling silver, and its quality has been verified by the International Institution SGS.

How to customize an item?

We do not accept personal customization. However, we can help change the stone color or plating color of our items. Please contact us via service@sotiya.com for a special order. Thanks.

How to order an item on your website?

The following are the instructions on how to place an order on our website.
Step 1: Find the item you want on our website and click the item to go to the product page.
Step 2: Select your size & quantity and "Add to Cart".
Step 3: View the cart and select your preferred shipping/payment methods.
Step 4: Check Out! You will be redirected to the payment page, please follow the directions through the checkout process to complete your order.
Once your payment clears, we will prepare the shipment for you.

Can i return/exchange the item if i do not like it?

Yes, we offer a 30-day return & exchange policy, please contact customer service for help.

Do you ship to my country?

Yes, we do ship to your place as we are an international sales company. You can check the shipping policy on bottom of website. Thanks.

How do I care for my ring?

The silver cloth will be enclosed in the package. Please also check our jewelry care tips on bottom of website.

How long when i receive my purchase?

The delivery time = processing time(will be shown on our website after you choose the ring size or item amount) + shipping time (depends on the shipping method and your location. Please view more shipping policy on bottom of website)

Do you accept COD?

Sorry that we do not support cash on delivery, with our apologies. We accept PayPal Express, PayPal Credit, and all major credit/debit cards. The payment methods we offer are listed on the payment page.

Can i resize my item?

We offer a 30-day resizing service. Hope for your understanding.

Why my order hasn't been shipped?

Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take 7-12 working days. After you choose the size or item amount, you can check the processing time on the product page. Once the order is prepared, it will be shipped out promptly.

I want to cancel/change my order

We can help to modify your order before ship it out, please contact the customer service at service@sotiya.com prompty.

Can i repair my item?

All of our products are covered by a one-year warranty starting from the day when the original order was received.